Parsed entirely in-browser. Supports the standard .xlsx export format.
What would you like to do?
🔄
Vacation Handover
Select a departing engineer and redistribute their cases across the team, respecting queue boundaries and workload balance.
Start handover →
🔗
Case Consolidation
Find customers with multiple open tickets across queues and identify the best single engineer to consolidate all their cases.
Start consolidation →
👋 Click the SE who is going on vacation. Their cases will be reassigned in the next steps.
Team — select the departing engineer
Available receiving engineers — click to toggle
Assignment plan
Cases are distributed by priority-weighted load · In Progress = 3pts · Pending Response = 1pt · Pending Engineering = 0.5pt · Resolution Provided = 0.25pt
Notify receiving engineers via Slack
Once you've completed the reassignment in Dynamics, send each engineer a DM with their new cases. The bot token is stored securely in the Cloudflare Worker — not in this file.
Worker URL: YOUR_SUBDOMAIN.workers.dev — set SLACK_BOT_TOKEN and SP_FILE_URL in Worker environment variables
📋 Preview — DM to receiving SE
Case Consolidation
Customers with multiple open tickets — find the best SE to own the full relationship